ImageTrend Marks Major Milestones with Strategic Growth, Acquisitions, and Brand Evolution

ImageTrend continues its mission to empower emergency healthcare services with data-driven insights, expanded capabilities, and a customer-centric vision.

, /PRNewswire/ -- ImageTrend, a leader in emergency healthcare data intelligence and technology solutions, is pleased to announce several forward-thinking milestones, including strategic investments, key acquisitions, and a renewed brand vision. With a focus on intelligence, ImageTrend drives innovation in emergency healthcare, providing first responders and organizations with the tools to adapt, respond, and make informed decisions.

Over the past year, ImageTrend has heavily invested in its products, fueling growth exceeding 30% while maintaining strong operating margins. This growth reflects the company's commitment to scalability and sustainability while delivering high-value solutions to its customers. With a nationwide presence, ImageTrend's EMS incident data spans 47 of 50 states, covering 90% of the U.S. population

In a move to further expand capabilities and reinforce its leadership in data-driven emergency response, ImageTrend also completed two key acquisitions:

• FlowMSP – A leader in pre-incident planning solutions, enhancing ImageTrend's ability to support first responders with proactive, real-time intelligence.
• biospatial – A data-driven health and safety analytics company bolstering ImageTrend's ability to visualize data and transform it into actionable insights.

These acquisitions position ImageTrend at the forefront of emergency healthcare innovation, strengthening its ability to provide intelligence for fire, EMS, and hospital networks.

Additionally, ImageTrend's dedication to customer experience remains strong. In 2024, the company achieved a 97.4% Customer Satisfaction (CSAT) Score based on 3,633 survey responses, further solidifying its reputation for excellence in customer success.

As the industry continues to evolve, ImageTrend is stepping into the future with a brand transformation that reflects its mission: "Intelligence That Unlocks Impact." After months of research and refinement, the company unveiled a new visual identity that turns complex data into meaningful insights. The redesigned website features its new logo and a refreshed digital experience to showcase this transformation.

"Our rebrand is more than just a new look; it's part of our commitment to our customers," said Patrick Sheehan, President and CEO of ImageTrend. "We are investing in customer success, technology, and product innovation to ensure that ImageTrend is the trusted partner for all first responders and healthcare emergency departments. At the heart of this transformation is our incredible team, whose expertise and dedication drive our ability to innovate, support our clients, and shape the future of emergency healthcare."

ImageTrend continues to grow its customer base while investing in the people and resources necessary to ensure long-term client success. In 2024 alone, the company welcomed 141 new hires, including key leadership roles:

• Laurel Anderson, Chief Product Officer
• Susan deCathelineau, Chief Customer Success Officer
• Cathy Hill, Chief Marketing Officer
• Dana Novack, Chief People & Legal Officer

Further demonstrating its commitment to professional growth, over 30% of ImageTrend's workforce was either promoted or transitioned into new roles last year, reinforcing its investment in internal talent and leadership development.

Sheehan continues, "As ImageTrend accelerates its momentum, it remains committed to its mission to empower organizations with the intelligence they need to drive impact, enhance safety, and improve outcomes for the communities they serve."

Beyond data collection, ImageTrend conducts in-depth research that informs government policy, enhances first responder protocols, and saves lives. By leveraging one of the most comprehensive EMS datasets in the country, ImageTrend provides actionable intelligence that drives improvements in emergency response efficiency, patient outcomes, and public health initiatives.

To learn more about the ImageTrend platform, visit www.imagetrend.com.

About ImageTrend

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities it supports.

Founded in 1998, the company serves more than 3,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With its deep industry knowledge and advanced data analytics capabilities, the software provider helps its customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Its comprehensive software solutions and dedicated team provide the confidence and intelligence first providers need to tackle today's challenges and prepare for tomorrow's uncertainties.

SOURCE ImageTrend LLC