RapidSOS and Global Medical Response Collaborate to Cut Critical Minutes from Air Ambulance Dispatch

New innovations unveiled at RapidSOS Innovation Day empower 911 telecommunicators with one-click air ambulance requests and AI-powered automation

, /PRNewswire/ -- RapidSOS, the intelligent safety company, today announced a new agreement with Global Medical Response (GMR) to accelerate air ambulance requests with a single click using RapidSOS UNITE. This expansion of the product transforms how Emergency Communication Centers (ECCs) request air medical support, instantly sharing life-saving data and tracking aircraft in real-time.

Each year, more than 550,000 patients rely on air medical transport, but the traditional process and legacy technology can take up to 10 minutes to request aid. This integration allows ECCs to digitally request a GMR air ambulance in less than 60 seconds, eliminating the need for phone calls or manual data entry. This represents a significant improvement in the speed at which emergency teams can begin to mobilize critical care. Air ambulance requests will launch initially in markets served by GMR.

"This partnership reflects our shared mission to support public safety professionals with life-saving tools," said Michael Martin, CEO of RapidSOS. "By integrating air medical support into the telecommunicator workflow and removing unnecessary delays, we are enabling faster, more informed decisions that can save lives."

"Our crews are ready at a moment's notice," said Ted Van Horne, COO of Global Medical Response. "This workflow is designed to get us in the air faster, with the right information, so we can reach patients sooner. And as one of the largest providers of air medical care in the U.S., making this tool available nationally has the power to positively impact communities and patients who need us."

More Innovations Unveiled at RapidSOS Innovation Day:

RapidSOS's vision is clear: to provide a single, AI-powered platform that enables emergency response professionals to operate with greater efficiency and access critical intelligence in real-time. The evolution of RapidSOS UNITE signifies a shift from data delivery to true operational empowerment.

At the company's annual Innovation Day event, they also showcased advancements to RapidSOS HARMONY, the copilot for public safety, including:

• Intelligent Data for Critical Insights: Proactive analysis of data from over 600 million connected devices provides immediate context to telecommunicators.
• Centralized Communication: Unifying voice, text and video with real-time transcription, translation, automated summaries, and keyword alerting within UNITE.
• AI-Powered Automation: Expanding beyond alarm calls to automate all non-emergency inquiries, freeing up telecommunicators.
• Seamless Interoperability: Facilitating effortless information sharing across over 22,000 public safety agencies, 5,800 CAD and other integrations, and 1 million field responders.

For more information about RapidSOS or to watch the announcements from 2025 Innovation Day, please visit http://rapidsos.com/innovation-day-2025.

About RapidSOS
RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 600M connected devices, apps, and sensors from 210+ global technology companies to over 22,000+ public safety agencies in 11 countries. Whether there's an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at www.RapidSOS.com.

About Global Medical Response
Global Medical Response (GMR) is the largest air and ground emergency medical service provider in the United States. With nearly 35,000 team members, the organization reaches 60% of the U.S. population, providing emergency medical care to 5 million patients annually and performing a critical intervention every 91 seconds. Its family of solutions includes ambulance service provider American Medical Response (AMR), Air Evac Lifeteam, REACH Air Medical Services, Guardian Flight, Med-Trans Corporation, and AirMed International. For additional information, visit GMR at www.globalmedicalresponse.com.

Contact
Loren Bolton
Senior Communications Manager, RapidSOS
[email protected]

SOURCE RapidSOS