Zoom, ServiceNow plan to integrate Zoom CX with ServiceNow CRM, ITSM

TipRanks

Thu, May 8, 2025, 8:05 AM 1 min read

Zoom Communications (ZM) and ServiceNow (NOW) announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management. The integration, announced as part of Knowledge 2025, ServiceNow’s annual customer and partner event, will deliver a turnkey, AI-first solution for customer service and IT support in the contact center. Unified Engagement from Zoom CX and ServiceNow will be available later this year through the ServiceNow Store.

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